Josette Goldberg Klopfer
Josette specializes in taking already successful business leaders and their teams to the next level of performance. Her passion is challenging leaders to understand every aspect of their company, evaluate what makes them unique, and leverage the talents of each team member. Her top-down approach to coaching has a cascading affect on the entire organization; when employees see their leaders re-energized and armed with the fundamentals of leadership, teamwork and personal effectiveness, the whole company grows, including its bottom line.
Josette has led teams and mentored managers to success for more than 20 years in corporate and professional organizations. Her career as a corporate executive and business owner includes experience in the wholesale, retail, financial services, professional services, healthcare, manufacturing, communications, technology, advertising, and academia. She has guided several Fortune 500 companies through financial and cultural turnarounds by leading initiatives to expand their impact in their industry, increase sales, and improve margins. Her diverse experience equips Josette to ask the questions that business leaders need to answer to reach the next level of performance.
Prior to coaching, as Chief Administrative Officer and SVP Human Resources at American Express, Josette was responsible for human resource and employment litigation, information systems, and corporate administration functions. She was the first female officer at Balcor/American Express and the organizational and strategic planning advisor to the Chairman and CEO. She was also SVP of Human Resources at Household Finance Corporation (HFC). She led a culture change initiative while at Enesco (US, Canada, UK), moving the organization from a paternalistic hierarchy to a collaborative, cross-functional partnership, reducing turnover by 19% in the first two years and saving 2.7 million.
Josette coaches clients from a wide variety of organizations: Pivotal Labs, Kohl’s, Computer Discount Warehouse, Whirlpool, MB Financial, US Cellular, DeVry University, University Healthsystem Consortium, Panduit, Disney/ABC, Cadence Health, CF Industries, and Starcom.
Josette has a BS in Organizational Effectiveness from DePaul University and is completing an MS in Management and Organizational Behavior from Benedictine University. She has coaching training from the International Business Coach Institute, and is a member of ICF and SHRM. She has experience with or is certified in the Lominger Suite of assessments, Leadership Circle 360, Profiles International Suite, StrengthFinder, TalentSmart Emotional Intelligence, and Hogan assessments.
Josette is an active mentor for Menttium, Healthcare Businesswomen’s Association (HBA), and Professional Women's Club of Chicago (PWCC), has been a Committee Member of CASA, and is currently a President’s Council member for AlmostHome Kids. She speaks on topics such as Influence without Authority and Impactful Communications for organizations like the Illinois Technology Association, Institute for Internal Auditors, and Loyola Women’s Leadership Conference. She is located in the Chicago area.